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Shipping & Returns

Shipping Delivery Information
The delivery information includes full name, correct Street Address, email address, post code and phone number. If the either address or phone number isn't correct, you won't receive the items, you will be responsible for the lost.

Shipment methods and charges
Shipping your purchases on time is very important to us. To make sure you receive your purchases as soon as possible, the items mostly will be shipped by DHL or EMS. We're glad to offer international shipping to most places in the world.

Process time of your order
All items are dispatched within 1-2 business day of placing your order, subject to payment verification. Upon shipment, you will receive a shipment confirmation e-mail with the carrier and order tracking information.

Note: All orders are processed and delivered Monday through Friday, excluding holidays. We cannot be responsible for unanticipated delays, such as holidays or incorrect addresses. And we recommend that someone be available to accept the package. If you are not able to sign for delivery at home we suggest having parcels sent to your workplace.

Track your order
When the order has been dispatched, we'll email you the tracking code and express website in 48-72 hours which you can check the items online. You can also track your order on the My Account page.

Tracking number to verify on:
EMS website: http://www.ems.com.cn/english.html
DHL website: http://www.dhl.com/en.html
Please note that we can only ship your order by ZIP CODE address, and PO Boxes or similar addresses are not available for shipping.

Delivery Time
The shipping time varies based on where you are located and whether the product you ordered is in stock. Normally, you will get the items in 3-5 business days after you finish placing the order. Please pay attention with your account at anytime. If you don't receive your order in 10 days, contact Local Post Office A.S.A.P. You can also contact our customer service team; we will make every effort to serve with you.

Sign for the delivery
A signature is required for your delivery. But if you are not available, you may ask one of your family members to help to sign for the package. If you and your family members are unavailable, they will take the parcel back and send the order next day.

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